Shipping Policy

Here is the average delivery time for all of our packages:

After the order is placed, it takes us 1 to 3 business days to process it. On business days, it usually takes one day, but if you place your order on a Friday evening or over the weekend, it may take a little longer.
Once the order is processed, it will be shipped, and the delivery takes an average of 8 to 12 business days.

Our goal is to make the order and delivery process as easy as possible for our customers. If you have any questions or comments, please do not hesitate to contact our customer service team. Below is an explanation of how your order is processed and delivered.

Placing an order:

The ordering process at Harvey & Willow is very simple. First, go to the product page and add the desired item to your cart by clicking the black button “Add to Cart.”
It is important to select the correct variants. Once everything is correct, click the “Proceed to Checkout” button. On the information page, you will need to enter the correct address details. Please ensure all the details are correct. After entering this information correctly, you can click the “Continue to Shipping” button. On the “Shipping” page, you can review the entered address details. Please note that all shipping costs are free. As a thank you to our customers, we always cover the shipping and delivery costs. Now you can proceed by clicking the “Continue to Payment” button.
Under “Payment Options,” you can choose from various payment methods. On hello stella.com, all payment methods are SSL encrypted, ensuring that you can always trust a secure payment environment.

• Klarna (Installment payment)
• Credit Card (AMEX, Mastercard, Maestro, Visa)
• PayPal account
• EPS
• Sofort

After selecting the payment method, click the “Complete Order” button, and you will be redirected to the chosen payment method. Follow the instructions on the page to complete your order. In the unlikely event of an issue with your order, you can always contact us.

Shipping Costs:

We cover the shipping costs for every order. All our products are delivered to your home completely free of charge. No minimum order quantity is required.

Shipping your order:

Did you find the perfect look or accessory on our website? You’ll want to enjoy it as soon as possible! That’s why we make sure your order is processed and shipped quickly.
To ensure we can offer fair prices for our products, we have decided to combine orders in bulk and ship them once we reach the minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.

Please note that due to the high volume caused by the COVID-19 crisis, like many other online stores, we expect some delays. Please take this into consideration when placing your order. We will do our best to ship your order as quickly as possible.
To ensure your order is shipped today, you can contact us by email. Our service team will gladly assist you and find the appropriate solution.